What Shipping Methods Are Available?
We work with the well-known international express like DHL, TNT, FedEx, UPS, etc…, while we are also able to offer Air & Sea shipping for big quantities.
Why There Is A Minimum Order Quantity(MOQ) Inputted On The Products I Selected?
As a wholesaler, we have to sometimes set up a MOQ for the products you selected due to the warehousing and packing issues, and sometimes we can get a better quote on shipping for some specific weight /quantities.
How Long Will It Take To Get My Package?
We do our best to offer same-day shipping and let you know the tracking numbers once it becomes available.
For your information, it takes only 3-4 days for DHL to fly from CHINA to The US, they are first considered for emergency parcels.
Payment
What Payment Methods Are Accepted?
We accept the top-rated platforms for a small amount (less than 2000.00$USD), like PayPal(which supports Visa & MasterCard), and Western Union.
For the amount over 2000.00$USD, we would suggest paying with Telegraphic Transfer (T/T)
Is Buying From TOOLPROS.NET Safe?
We are a VAT registered company, we pay taxes, all our actions are all under the law. And your transactions are all protected by, for example, PayPal’s Buyer Protection
Orders & Returns
How do I place an Order?
You can browse our products by adding them to cart and pay with PayPal (Recommended).
How Can I Cancel Or Change My Order?
Our shop does not allow the user to change or cancel their order after it has been placed.
If you believe you have placed in the wrong way, contact us, and we will help you out.
Do I need an account to place an order?
We recommend you to create logins with us for quicker shopping, and you can track your purchasing history, etc…
But we have also enabled the check-out as a visitor.
How Do I Track My Order?
We will let you the tracking numbers and shipping carriers.
How Can I Return a Product?
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button, filling out the provided form. we will inspect the reason for return and authorize your return if it meets the criteria detailed in our terms of sale. We will then notify you via e-mail of your refund once we’ve received and processed the returned item.